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Customer & Revenue

Turn every enquiry into a clear next step

Answer customers, qualify demand, follow up quotes, manage bookings, and keep revenue-moving conversations from becoming manual chase lists. Voice is ready to set up yourself; the other capabilities here are scoped builds.

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Enquiry

Phone number

Messages

Web form

Missed call

blobdesk

Published rules

  • Read published hours
  • Hold a free slot
  • Queue anything outside
  • Pass to a person
Hours, slot, queue
Reply

Send the reply

Voice

Missed calls answered. Your way.

blobdesk answers when you cannot. Keep the number on your website and forward missed calls — or get a separate business number so customers never call your personal mobile. Call summaries by text or email — WhatsApp and your own software coming soon.

Set up VoiceFind out more

Listens before it asks

A real phone conversation — not a rigid menu. The voice listens first and only asks for useful missing details.

On the call

Hours
Mon–Fri, 8am–6pm
Slot
From the published diary
Person
Only outside the rules
  • Call or enquiry arrivesPhone or web, same rules.
  • Checked against published hoursOpen now, or a callback window.
OPEN
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Captures the message

Caller name, number, reason, callback preference, and urgency — in your call history with the transcript.

The approved set

Facts

  • Hoursopening_hours
  • Serviceswhat_you_take
  • Open websearch

Reply from the set

opening_hours what_you_take

Question in

Are you open Saturday?

2 / 3
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Transfer when needed

Set a transfer number for urgent calls or when the caller asks for a person.

On the call

Transfer
From your rules
When
Urgent, or they ask
Record
Stays attached
  • Caller asks for a personOr the call is marked urgent.
  • Transfer number from your rulesThe number you already set.
  • Connected, with the record attachedSame thread as the call.
HANDOFF
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Everything you need for a clear voice desk

Answer the call

Callers reach a voice that answers when you cannot — day or night, without a missed-call chase.

Taken message

Name, number, reason, and what they need next land as a clear message you can act on.

Callback window

Capture when to call back against the hours you already publish — not an open diary.

Transcript on the desk

Review the conversation on your desk with the details still attached, ready for a person.

Notify the team

Hand the message to the people who already own the follow-up — text, email, or the queue.

Voice you can trust

Clear notices, reviewable desk

Every call opens with a short recording notice. Messages you can check, and a desk built for busy small businesses.

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Business hours

Answered call

Taken message

Callback window

Clear notice

Team handoff

Desk review

Business hours

Answered call

Taken message

Callback window

Clear notice

Team handoff

Desk review

Business hours

Answered call

Taken message

Callback window

Clear notice

Team handoff

Desk review

Business hours

Answered call

Taken message

Callback window

Clear notice

Team handoff

Desk review

Business hours

Answered call

Taken message

Callback window

Clear notice

Team handoff

Desk review

Business hours

Answered call

Taken message

Callback window

Clear notice

Team handoff

Desk review

Use case 01: Lead response

A next step, not an unread inbox

A new enquiry is answered from facts you already have. Anything that needs a person waits on the same thread. Scoped and built around your stack after a workflow conversation.

  1. 01

    The enquiry arrives

    Form, email, or chat lands as a record — not a notification that goes stale.

  2. 02

    Reply from published facts

    Hours, services, and what you already say in public. Not a second script.

  3. 03

    Queue for a person

    Anything outside those facts waits with the enquiry attached.

Discuss this

Quote follow-up

Closed loop, not a chase list

An open quote keeps moving on the cadence you set until it is booked, declined, or handed over.

Booked from the quote you issued

Follow-up uses the same figures and scope. It does not invent a new offer.

Discuss this

Following up

  1. Cadence check — Still in the window you set

  2. Declined — They already said no

  3. Close the loop — No further chase

The quote

Quote

Next

Note

Closed

Declined, and the loop closes

The cadence you already use. No chase if they have already declined.

Discuss this

Same quote

A person picks up the same record

A reply that needs a person waits with the quote attached.

Discuss this

Capture

1 of 3

Caller, Tuesday 08:14

Hi —

Name, need, and callback window captured against the hours you already publish.

On the record

Queued for a person, with the record attached.

Phone

The figures stay attached

Follow-up opens the quote you issued — not a blank chase.

Discuss this

Booking and qualification

Hours, a slot, or the queue

Form fills are checked against hours, services, and the rules you already publish. A free slot books. The rest waits with the form attached.

  1. 01

    Published hours only

    The form is checked against what you already take — not a second questionnaire.

  2. 02

    Book a slot if one is free

    If a slot is free in the hours you publish, it books. If not, it does not invent one.

  3. 03

    Outside the rules

    Anything outside the rules waits with the form attached.

Discuss this

Form fill

Checked against the hours you publish. Callback attached.

  • HoursIn the hours you publish
  • A slotA free slot, held
  • The queueNot needed

A free slot, held. Not a static inbox.

Voice

Try Voice

Keep your published number or get a separate business number. Call summaries by text or email — WhatsApp and your own software coming soon. Pay as you go — £1.50 per answered minute once your number is connected, invoiced monthly in arrears. Your first test call is free.

Try Voice

Cancellation recovery

The gap does not sit empty

A cancelled slot is caught while it still matters, offered on under the same rules, and filled or handed over — not left as a hole in the day.

Slot

Status

Next

Queue

Tue 14:00CancelledWait list3
    
    
    
    
    
    

Find a slot

Waterfall

  • First tryHours
  • Then trySlot
  • Then tryQueue
  • Then tryPerson

Catch the cancelled slot

The gap is visible as soon as the booking drops.

Discuss this
HoursSlotQueue
The hoursInside hoursMon–Fri, the times you already publishOpen
A slotOn the bookA free time, then it is heldFree
A personNeeds a personOutside the published rulesQueued

Offer it from the wait list

The next booking under the same rules — not a public dump of the diary.

Discuss this

Capture

1 of 3

Caller, Tuesday 08:14

Hi —

Name, need, and callback window captured against the hours you already publish.

On the record

Queued for a person, with the record attached.

Phone

Same hours, same services

Refill uses the calendar you already maintain.

Discuss this
1Known hours questionMatches published factsTry
2Complaint caseQueued — outside the rulesWait
3New tool callBlocked until reviewWait

Same rules

If the rules do not cover it, the gap waits with the record attached.

Discuss this

Customer support

A reply, not a blank ticket

Routine questions from the approved set. Everything else is a ticket a person can finish, with the context attached.

  1. 01

    From the approved set

    Status, hours, and the replies you already stand behind. Not a second script.

  2. 02

    Outside the set, a ticket

    Complaints and anything else wait with the thread attached. It does not invent a reply to close them.

  3. 03

    A person can finish it

    Whoever picks it up sees the same record — not a blank form.

Discuss this

The approved set

Facts

  • Hoursopening_hours
  • Serviceswhat_you_take
  • Open websearch

Reply from the set

opening_hours what_you_take

Question in

Are you open Saturday?

2 / 3