Booked from the quote you issued
Follow-up uses the same figures and scope. It does not invent a new offer.
Customer & Revenue
Turn every enquiry into a clear next step
Answer customers, qualify demand, follow up quotes, manage bookings, and keep revenue-moving conversations from becoming manual chase lists. Voice is ready to set up yourself; the other capabilities here are scoped builds.
Enquiry
Phone number
Messages
Web form
Missed call
blobdesk
Published rules
- Read published hours
- Hold a free slot
- Queue anything outside
- Pass to a person
Hours, slot, queue
Reply
Send the reply
Voice
Missed calls answered. Your way.
blobdesk answers when you cannot. Keep the number on your website and forward missed calls — or get a separate business number so customers never call your personal mobile. Call summaries go where you choose — WhatsApp, text, email, or software. WhatsApp and software use email until they are connected.
Answers naturally
A real phone conversation — not a rigid menu. The voice listens first and only asks for useful missing details.
On the call
- Hours
- Mon–Fri, 8am–6pm
- Slot
- From the published diary
- Person
- Only outside the rules
- Call or enquiry arrivesPhone or web, same rules.
- Checked against published hoursOpen now, or a callback window.
Open, or a callback window
Captures the message
Caller name, number, reason, callback preference, and urgency — in your call history with the transcript.
The approved set
Facts
- Hoursopening_hours
- Serviceswhat_you_take
- Open websearch
Check published hours. Hold a free slot. Queue anything outside the rules with the record attached.
Reply from the set
opening_hours what_you_take — Nothing from outside it.
Question in
Are you open Saturday?
2 / 3Transfer when needed
Set a transfer number for urgent calls or when the caller asks for a person.
On the call
- Transfer
- From your rules
- When
- Urgent, or they ask
- Record
- Stays attached
- Caller asks for a personOr the call is marked urgent.
- Transfer number from your rulesThe number you already set.
- Connected, with the record attachedSame thread as the call.
A live handoff, not a voicemail
Use case 01: Lead response
A next step, not an unread inbox
A new enquiry is answered from facts you already have. Anything that needs a person waits on the same thread. Scoped and built around your stack after a workflow conversation.
- 01
The enquiry arrives
Form, email, or chat lands as a record — not a notification that goes stale.
- 02
Reply from published facts
Hours, services, and what you already say in public. Not a second script.
- 03
Queue what a person still has to do
Anything outside those facts waits with the enquiry attached.
Quote follow-up
Closed loop, not a chase list
An open quote keeps moving on the cadence you set until it is booked, declined, or handed over.
Following up
Cadence check — Still in the window you set
Declined — They already said no
Close the loop — No further chase
The quote
Quote
Next
Note
Closed
Declined, and the loop closes
The cadence you already use. No chase if they have already declined.
Same quote
A person picks up the same record
A reply that needs a person waits with the quote attached.
Booking and qualification
Hours, a slot, or the queue
Form fills are checked against hours, services, and the rules you already publish. A free slot books. The rest waits with the form attached.
- 01
Qualify against the hours you publish
The form is checked against what you already take — not a second questionnaire.
- 02
Book a slot if one is free
If a slot is free in the hours you publish, it books. If not, it does not invent one.
- 03
Queue what the rules do not cover
Anything outside the rules waits with the form attached.
Form fill
Checked against the hours you publish. Callback attached.
- HoursIn the hours you publish
- A slotA free slot, held
- The queueNot needed
A free slot, held. Not a static inbox.
Voice
Try Voice
Keep your published number or get a separate business number. Call summaries go where you choose — WhatsApp, text, email, or software. WhatsApp and software use email until they are connected. Pay as you go when your number is connected.
Try Voice
Cancellation recovery
The gap does not sit empty
A cancelled slot is caught while it still matters, offered on under the same rules, and filled or handed over — not left as a hole in the day.
Slot
Status
Next
Queue
Tue 14:00CancelledWait list3
Wed 09:30HeldOffer on1
Thu 11:00OpenBooked0
Fri 16:00HeldCallback2
Sat 10:00OpenWait list4
Mon 08:30QueuedPerson5
Mon 15:00OpenBooked0
Find a slot
Waterfall
- First tryHours
- Then trySlot
- Then tryQueue
- Then tryPerson
Catch the cancelled slot
The gap is visible as soon as the booking drops.
HoursSlotQueue
Offer it from the wait list
The next booking under the same rules — not a public dump of the diary.
Capture
1 of 3
Caller, Tuesday 08:14
Hi —
Name, need, and callback window captured against the hours you already publish.
On the record
Queued for a person, with the record attached.
Phone
Same hours, same services
Refill uses the calendar you already maintain.
1Known hours questionMatches published factsTry
2Complaint caseQueued — outside the rulesWait
3New tool callBlocked until reviewWait
Same rules
If the rules do not cover it, the gap waits with the record attached.
Customer support
A reply, not a blank ticket
Routine questions from the approved set. Everything else is a ticket a person can finish, with the context attached.
- 01
Answer from the set you already maintain
Status, hours, and the replies you already stand behind. Not a second script.
- 02
Outside the set, a ticket
Complaints and anything else wait with the thread attached. It does not invent a reply to close them.
- 03
A person can finish it
Whoever picks it up sees the same record — not a blank form.
The approved set
Facts
- Hoursopening_hours
- Serviceswhat_you_take
- Open websearch
Check published hours. Hold a free slot. Queue anything outside the rules with the record attached.
Reply from the set
opening_hours what_you_take — Nothing from outside it.
Question in
Are you open Saturday?
2 / 3